Returns & Exchanges

Please visit Reef Returns to start your return or exchange. You must initiate your request within 30 days of receiving your order.

If you received the wrong item, choose the Box & Ship option when prompted. Happy Returns cannot currently accept returns of incorrect orders.

If you choose Happy Returns, please note that drop-off locations are third-party retailers (such as UPS or Staples), not Reef retail stores.

We offer two return options:

Option 1 – Happy Returns

Shipping box-free and printer-free

1. Start your return online here.
2. Enter your order number and ZIP code.
3. Select the item you want to return.
4. Choose Box-Free & Printerless Drop off at Happy Returns as your return method.
5. Receive your QR code by email.
6. Take your item to a participating Happy Returns location.
7. Show your QR code and drop off your item.

No shipping box or printer required.

Expected refund timing: Your refund will be issued to your original form of payment the same day you drop off your item.

Option 2 – Box & Ship It

UPS drop-off

1. Start your return online here.
2. Enter your order number and ZIP code.
3. Select the item you want to return.
4. Choose Box & Ship as your return method.
5. Pack your item securely. f available, reuse the outer shipping box your order arrived in. Do not use the shoebox as the shipping box.
6. Print and attach the shipping label.
7. Drop off your package at a UPS location.

Do not use the shoebox as the shipping box.

Expected refund timing: Your refund will be issued to your original form of payment once our Returns Department processes your return.

Important information

• Original shipping fees and applicable shipping taxes are non-refundable for both return methods.
• For exchanges, your replacement order will ship once your items are dropped off at a Happy Returns or UPS location.

30-day exchanges on eligible purchases

• Exchange window: Initiate your exchange within 30 days of delivery.


• Exchange fee: Exchanges have no handling fee, and shipping is free. If you exchange for a less expensive item, you'll receive a refund for the price difference. If you exchange for a more expensive item, you'll be prompted to pay the difference at checkout in the Returns Portal.


• Item condition: Items must be new and unworn.


• Eligible exchanges: Eligible items can be exchanged for another size, color or style.


• Final Sale: Final Sale items are not eligible for returns or exchanges.

Ready to exchange?

Click Here to Get Started

Before You Start

What items are eligible for an exchange?
Eligible items purchased on Reef.com can be exchanged within 30 days of delivery, provided they are new and unworn.

What items are not eligible for an exchange?
Final Sale items are not eligible for exchanges. Free of Charge orders, orders shipped to a PO Box, and orders shipped to Puerto Rico are also not eligible for exchanges through the Returns Portal.

Can I exchange for a different size or style?
Yes. Eligible items can be exchanged for another size or style, subject to availability. Price differences may apply when exchanging for a style or color with a different price.

How long do I have to make an exchange?
You must initiate your exchange within 30 days of delivery.

When will my exchange order ship?
Your exchange order will ship once you drop off your item at a Happy Returns or UPS location.

Can I exchange something purchased from a retailer?
Purchases made through other retailers must be handled directly by the original retailer. Reef.com can only process exchanges for purchases made on Reef.com.

What should I know before sending my exchange?
Make sure your item is new and unworn, initiate your exchange within 30 days of delivery, and have your order number ready. You'll also need the email address or shipping ZIP code associated with your purchase. Exchanges have no handling fee, and shipping is free. Price differences may apply when exchanging for an item with a different price.

If you have questions or need help processing your exchange, please contact Reef Consumer Care.

If you received the wrong item or your item arrived defective, please contact Reef Consumer Care. Our team will help you find the best solution, whether that means a replacement or a refund.

Reef Consumer Care is available Monday–Friday, from 9 AM to 6 PM EST.

Phone: 1-844-500-7333

Email: [email protected]

If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We are only able to refund items purchased on Reef.com.

Before you send your return or exchange

To help your return or exchange go smoothly:

1. Keep orders separate. Only send items from the original order associated with your return or exchange.


2. Send the items you selected. Make sure the items you send match the items listed in your Returns Portal request.


3. Keep the barcode intact. If you're using a shipping label, do not cut off the barcode at the bottom of the label.


4. Don't use the shoebox as your shipping box. If you're using the Box & Ship option, pack your items in a separate shipping box.

Your refund timing depends on how you return your item:

Happy Returns Drop Off
Your refund will be issued to your original form of payment shortly after you drop off your return.

Box & Ship
Your refund will be issued to your original form of payment after your return is received and processed by our Returns Department at our California warehouse. You'll receive an email when your package arrives at our fulfillment center and again when your refund has been processed.

Please note: Original order shipping fees and applicable shipping taxes are non-refundable.