Klarna Frequently Asked Questions

What is Klarna?

• Klarna allows customers to pay for their purchases over time. Orders placed with Klarna will show up as “Klarna” on your credit or debit card statements.

What are the payment options offered with Klarna?

• Pay in 4 interest-free payments with Klarna
Split your purchase into four interest-free payments. Just enter the credit or debit card details of your choice and make automatic payments every two weeks.
Available on all orders. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.

How do I check my payment schedule?

• Sign in to your Klarna account on the Klarna app or via Klarna's website to check your payment schedule, and contact Klarna’s Customer Service team with further questions.
You can also check your email account for an email from Klarna containing your payment schedule. If you don’t see it, be sure to look in your spam folder or trash history.

What happens if I make a return?

• If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order, do I still need to pay for it?

• You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

What if I get declined using Klarna?

• You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please contact Klarna’s Customer Service team to discuss options.

I have not received my order, what happens to my statement?

• You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My Statement is incorrect, what should I do?

• If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

Will Klarna affect my credit score?

•  No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report.